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D E L I V E R Y & R E T U R N S
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UK Delivery Information - Prices, Dates and Delivery Options
Standard UK delivery with 1st Class Royal Mail is FREE. Next Day delivery costs £6.50 and is guaranteed for orders placed before 3pm London time. Orders placed after 3pm will be dispatched the following day for delivery the day after that. Last order day for our standard FREE 1st Class service is Tuesday 20 December. Last day for Next Day delivery is Thursday 22 December.
Europe Delivery Information
Shipping with the Royal Mail's International Signed-For service costs £7.50 (approx €8.50). For this, your order will be sent priority post and will require a signature on receipt. Europe delivery usually takes 3-5 working days but at the peak Christmas season, this may take longer and up to 14 days. You will be given a tracking code for your order, which means that you can trace it as it makes its way to you. If you would like your order to be sent via a faster courier service, we are able to organise this for you however the price will be higher and will vary depending on the size and physical shape of the order. Call +44 (0)1342 715505 for a quote. Last day for Eastern-European deliveries: Friday 9 December. Last day for Western European deliveries: Monday 12 December.
International Delivery Information (USA, Canada, Australia, Japan, China, Russia, Middle East)
International shipping with Royal Mail's International Signed-For service costs approximately £13 (approx $20 USD). For this, your order will be sent priority post and will require a signature on receipt. International delivery usually takes 7-10 working days but at the peak Christmas season, this may take longer and up to 21 days if delayed by customs. You will be given a tracking code for your order, which means that you can trace it as it makes its way to you. If you would like your order to be sent via a faster courier service, we are able to organise this for you however the price will be higher and will vary depending on the size and physical shape of your order. Call +44 (0)1342 715 505 for a quote. Last order day for Middle East, Asia, Far East, Australia and New Zealand Christmas deliveries: Monday 5 December. Last order day for USA and Canada Christmas deliveries: Friday 9 December.
Packaging, Gift-Wrapping and Gift-Messaging
Your order will be packaged in our elegant standard packaging, which features Black.co.uk black cotton envelopes sealed with a black bow. For large items such as cashmere throws these will be packaged in a Black.co.uk black cotton envelope inside a gift box. Small jewellery items will also be gift-boxed. For a flat rate of £5.95 you can select luxury gift wrap at the checkout. This includes our standard Black.co.uk black cotton envelopes, placed inside a black or ivory gift box tied with contrasting black or ivory grosgrain silk ribbon. You can also add a gift message with this option.
Extended Returns and Exchanges Period of Christmas Gifts
Any Purchases made from November 7th will be eligible for an exchange or refund up until January 13th.
If, for any reason, the gift is unsuitable for the recipient you are entitled to return it to us for a full refund provided that the gift has not been used; its tags and labels remain fixed to the item(s) and that it is returned to us by January 13th. Refunds will be made to the original purchaser. If the recipient wishes to exhange the gift for something else on the Black.co.uk website, they can do by January 13th. If the item wished to be exchanged is priced above the new item, we will refund the difference. If the item wished to be exchanged is priced below the new item, we will ask for payment of the difference either by credit card or PayPal. If the item wished to be exchanged is the same price as the new item, no charge will be made.
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Shipping for orders within the UK is FREE. We use 1st Class Royal Mail.
We charge £7 to ship to Europe and £13 to the Rest of the World.
Next Day Guaranteed Delivery on orders placed before 3pm London time costs £6.50
If you placed your order before 3pm London time we will dispatch it the same day.*
Gift-wrapping and gift-messaging is available at the checkout for £5.95. This includes a sleek and sturdy black box tied in black and ivory gros-grain ribbon. The items are placed inside a Black.co.uk cotton envelope on a bed of black shredded paper.
* Same day dispatch applies to all orders which have been fully bank-authorised and card-security checked.
FREQUENTLY ASKED QUESTIONS
I'VE JUST BOUGHT SOMETHING BUT I'VE CHANGED MY MIND. CAN I CANCEL MY ORDER?
You are entitled to cancel your order for any reason within 7 days of purchase.
WHEN WILL YOU DISPATCH MY ORDER?
We will dispatch your order the same day if it is placed before 4pm (GMT). Thereafter we will dispatch it the next day. We will dispatch your order via 1st Class Royal Mail. In the event of a postal strike we will use an alternative carrier.
Our goal is that you are satisfied with the item or items that you have ordered. In order that it gets to you, please carefully verify your delivery details at the Checkout.
WILL MY ORDER REQUIRE A SIGNATURE ON DELIVERY?
Your order will be sent to the delivery address that you have provided. For items over £100, a signature is required. Therefore please make sure that there is someone to sign for your parcel. If there is not, you will be able to pick up your order from your local Royal Mail Delivery Office.
HOW WILL I KNOW WHEN YOU HAVE SENT MY ORDER?
You will receive an email from black@black.co.uk notifying you when your order has been dispatched.
HOW MUCH IS DELIVERY TO THE UK?
For orders to the UK, delivery is FREE. In the event of a postal strike by the Royal Mail, we use an alternative carrier.
N.B: If the FREE UK Delivery option is chosen in the 'Shipping Rates' section of the Checkout despite the delivery address entered existing outside the UK, Black will charge its customers the appropriate delivery charge. That is, for shipping addresses in Europe the charge will be £7 and for the wider world £13. We will notify you of this via email should this happen.
DELIVERY CHARGES AND DELIVERY TIMES
UK, CI, IOM, BFPO | 1-2 Working Days (1st Class) | FREE
UK Special Delivery | Next Day Guaranteed | £6.50 (Orders before 3pm GMT)
Europe | 8-10 days (max.) | £7.00
Rest of The World | 12-14 days (max.) | £13.00
If you buy an item from Black from outside the UK, please note that you are liable for local import duty.
HOW DO I SELECT THE CORRECT SHIPPING OPTION?
In the Checkout is a section titled 'Shipping Rates'. This page appears after you have entered your billing and delivery address. On this page you can select the appropriate delivery charge.
R E T U R N S
HOW LONG DO I HAVE TO RETURN MY ORDER?
If you wish to return your order, you are entitled to do so, for any reason within 30 days following delivery of the item(s). You can obtain a full refund of the purchase price of the delivered item(s).
If you are planning to return all or part of your order within the 30-day returns period, we ask that you take due care of the goods you wish to return.
HOW DO I RETURN MY ORDER?
If you'd like to return an item(s) please fill in the returns form enclosed in your package. On the returns form is a label with the address of our returns department: Black.co.uk, PO Box 655, East Grinstead, RH19 4UJ. Attach this label to the mailing bag with the items you ordered inside (you can use the one in which we dispatched your original order) and send to us using Royal Mail Recorded Delivery.
Alternatively, if you'd like to talk to someone from Black.co.uk, please contact the number below:
By email: black@black.co.uk
By phone: +44 (0)1342 715505 ( Monday - Saturday 9am - 6pm GMT)
By Post: Black Ltd, PO Box 655, East Grinstead, West Sussex, RH19 4UJ
When contacting Customer Services, please quote:
1. Your order reference number (please refer to your Dispatch Note or Order Confirmation email)
2. The item(s) you are returning
DO I HAVE TO PAY FOR POSTAGE IF I AM RETURNING MY ORDER?
Black will reimburse you for the postage if the item(s) we sent you was not what you ordered or if the item(s) is flawed.
DO I NEED PROOF OF POSTAGE WHEN RETURNING MY ORDER?
You must obtain proof of postage. Without this, returning goods that get lost in the post cannot be refunded or exchanged.
HOW LONG WILL IT TAKE FOR MY RETURN TO BE PROCESSED?
We aim to process your refund the day it we receive it.
Please note: If the item was bought at a discounted rate under our In The Black loyalty scheme or in a promotion or sale and you wish to return it, your account will be credited with the discounted amount.
Additionally, if you return an item that you bought using members points, we will credit your member's account for the points used in the transaction. However, subsequent points earned in the transaction will be debited from your member's account.
WILL IT TAKE LONG TO GET MY REFUND?
Goods are refunded within the 30 day cancellation period.
ARE ALL PRODUCTS REFUNDABLE/EXCHANGABLE?
If item(s) returned to us appears to have been used we will send the item(s) back to you without a refund.
Except in relation to faulty goods the following exceptions apply:
Bespoke goods, pierced earrings, hair accessories, lingerie, nightwear.
We cannot refund money to anyone except the person who paid for the original order.
E X C H A N G E S
HOW LONG DO I HAVE TO EXCHANGE MY ORDER?
If you would like to exchange your item for another from our range, you have 30 days from the date of delivery to return the product.
HOW DO I EXCHANGE MY ORDER?
Please follow carefully our guidelines below on returning products:
1. Complete the Returns/Exchange Form included in your package and indicate that you would like to exchange the item.
2. Attach the label (addressed to Black.co.uk - again you will find this on the dispatch note) to the mailing bag, with the item(s) enclosed inside.
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