Gifts
 G I F T F A Q
Q. What do you charge for delivery and how long will it take my order to be delivered once you have dispatched it?
A. Delivery to the UK is FREE. We use Royal Mail's First Class service, which means that your order should be delivered within 1-2 working days from dispatch.
Delivery to Europe costs £6.00, while the Rest Of The World costs £12.00. You can expect delivery within 3-5 working days, but please allow up to 21 days as postal services differ from country to country.
If time is of the essence, you can select Next Day Guaranteed Delivery (UK only) in the Shipping Method section of our checkout. This is a flat rate £6.00 and will be guaranteed to arrive the following day, provided that the order is placed before 3pm London time.
Q. What does your standard packaging look like?
A. All products are wrapped in transparent black cellophane, secured with black stickers and are inserted into black cotton envelopes. These are then slipped into unbranded white mailing bags, addressed and dispatched.
Q. Do you have a gift-messaging and gift-wrapping service?
A. Yes. This service is available at the checkout and costs £10.00. This includes our standard Black packaging, comprising a black cotton envelope, which is then placed into a sleek and sturdy black gift box, tied with ivory and black gros-grain ribbon and placed inside an unbranded mailing box.
Q. What happens if the gift I chose does not fit the person I bought it for?
Included in the gift box will be a returns/exchange form. If they would like to exchange the gift, they can do so by completing the form, noting what size they'd like in exchange. As with all orders, our exchange period is 30 days.
If on the other hand they would like to return the gift for another item, they can do so by completing the form and entering which item they would like in return. For items of lower value than that of the original order, we will credit your payment card with the difference. For items of higher value, it is easier simply to call us on +44(0)1342 715 505 to pay for the balance for the cost.
For any other queries, please feel free to email us at black@black.co.uk
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