What is In The Black?
‘In The Black’ is our members' reward scheme in which you earn points which can be used to save money on future purchases. You’ll earn points for activities on our site, like referring friends and making purchases. You can use them to save money on future purchases, so the more you collect the more you save.
How do I join?
You can join by clicking on the green Sign Up button underneath the panel above.
Who can join?
Anyone who signs up to an account or makes a purchase is automatically enrolled
How do I earn points?
You can earn points by creating an account, making a purchase and for referring friends and family. Once you have created your account, you can see how you can earn points in the rewards section of your account dashboard.
How do I know the points value of my order?
For every £1 you spend you will receive 5 points, equal to 5% of the order value. You can also see the points value of each product on our product pages and total points value of your order once you reach the checkout.
How do I view my points balance?
Your points balance is displayed at the top of the black panel in the rewards section of your account dashboard.
How do I redeem my points?
Select the tab called Get Rewards. Here you can see all the reward levels we offer. When you have enough points for a particular reward value, you can redeem them. Then click or tap the reward voucher you would like to redeem (provided you are eligible) and your unique discount code will appear in a pop up window. Once this appears copy or make a note of this code and enter it in the promo/discount code box when you checkout.
For example if you have spent £100 you will have earned 500 points equivalent to £5 so you can redeem a £5 gift voucher to use on your next purchase.
How do I refer a friend?
Select the Refer Friends tab and choose your preferred sharing method and we will send confirmation to your chosen recipients. There is no limit to the number of friends and family you can refer.
Is there a limit to the number of points I can earn?
There is no limit. The more you earn the more you save
What do the 'approved', 'pending' and 'cancelled' statuses mean?
Approved: These points can be redeemed on rewards immediately
Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals
Cancelled: These points will not be added to your account. For example, this will happen if you cancel or return a purchase (the points will change from pending to cancelled)