G I F T F A Q
Q. I need to get a gift but don't know where to start. Can you help?
Yes. Call us from Monday to Friday 9am-6pm and Saturday from 10am -5pm on 01342 715 505 can we can give you one-on-one advice.
Q. What do you charge for delivery and how long will it take my order to be delivered once you have dispatched it?
Delivery to the UK is FREE. We use Royal Mail's First Class service, which means that your order should be delivered within 3 working days from dispatch.
Delivery to Europe costs £7, while the Rest Of The World costs £13. You can expect Europe delivery within 3-5 working days and International within 10 days, but please allow up to 21 days as postal services differ from country to country.
EXPRESS DELIVERY - If time is of the essence, you can select Next Day Guaranteed Delivery (UK only) in the Shipping Method section of our checkout. This is a flat rate £6 and will be guaranteed to arrive the following day, provided that the order is placed before 2pm London time and on the basis that Royal Mail does not for any reason withdraw this service.
Q. What does your packaging look like?
Our standard packaging is signature Black.co.uk branded envelopes made from pure black cotton, tied with leather-look bow. We have a range of different sizes into which our range of products fit. These are then inserted into an unbranded white mailing bag or mailing box.
Q. What does your gift-boxing look like?
We use black or white gift boxes lined with tissue paper and tied with ivory or black gros grain ribbon respectively. Our black cotton envelopes are put into these.
Q. Can I return or exchange gifts?
Yes. We have a 30-day returns period throughout the year. During our Christmas trading we extend this to 40 days to make it easier for customers to make exchanges or returns. To return, unpeel the 'Black.co.uk, PO Box 655, East Grinstead, Rh19 4UJ' sticker from the dispatch note and apply to either to the mailer in which your order arrived or any other, pop it in the post RECORDED DELIVERY.