FAQ's
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What Delivery Options Do You Offer?
Find out more about our delivery options and services including: UK Delivery Options & Prices USA & Canada Delivery Options & Prices Australia & New Zealand Delivery Options & Prices European Delivery Options &am... -
Returns & Exchanges
We offer all our customers a 30 day no quibble returns period and our UK customers free returns on any order -
How Do I Return an Order?
Find out more about how to return your order to us for an exchange or a refund for both UK and International customers -
How Is Gift Wrapping Presented?
If gift wrapping is not your forte, or you just hate doing it, let us professionally wrap your gifts. First in tissue, then in a lovely fabric pouch, then into a gift box tied with ribbon for just £6.95. You can add a personal message. Y... -
How to Add a Promo Code on a Mobile
See how to to add a promotional code to your order when shopping on your mobile in 3 easy steps. -
How Much is UK Delivery?
Find out more about our UK delivery options and services including: Standard Delivery Express Delivery Next Day Guaranteed Delivery -
How will i know when my order is on it's way?
You will receive an email from black@black.co.uk notifying you when your order has been dispatched. -
Will I Have to Sign For My Delivery?
Next Day Guaranteed & International orders will require a signature on arrival -
When will you dispatch my order?
We will dispatch your order the same day if it is placed before 4pm (GMT). -
I've placed an order but have changed my mind. Can i cancel?
You are entitled to cancel your order for any reason within 7 days of purchase.