What delivery options do you offer?

UK Delivery Information

  • Delivery for orders within the UK is FREE.
  • Free Delivery orders are usually dispatched using UK Royal Mail's 1st Class service.
  • Orders over £100 will require a signature upon delivery.
  • Next Day Guaranteed Delivery - £6.95.
  • Orders must be placed before 3pm (GMT) to be eligible for Next Day Delivery.
  • Same Day Dispatch for orders placed before 3pm (GMT)

Europe Delivery Information

  • Delivery for orders to Europe is £8.95
  • Delivery for orders over £100.00 is FREE
  • Delivery to Europe takes 3-5 working days.
  • We provide a tracking code for your order.
  • We use Royal Mail International Signed for Priority Service. This requires a signature.
  • Same Day Dispatch for orders placed before 3pm (GMT)

Rest of the World International Delivery

  • Delivery for orders to Europe is £13.00
  • Delivery for orders over £100.00 is FREE
  • Rest of the World delivery takes 5-7 working days.
  • We provide a tracking code for your order.
  • We use Royal Mail International Signed for Priority Service. This requires a signature.
  • Same Day Dispatch for orders placed before 3pm (GMT)

 

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Returns & Exchanges

  • If you wish to return your order, you are entitled to do so, for any reason within 30 days following delivery of the item(s).
  • You can obtain a full refund of the purchase price of the delivered item(s) provided that the item(s) has not been used; its tags, labels and any bindings remain fixed and intact to the item(s) and that it is returned in a resaleable condition.
  • If you wish to exchange your order, you are entitled to do so, within 30 days following delivery of the item(s).
  •  If the item to be exchanged is priced below the new item, we will ask for payment of the difference either by credit card or PayPal. If the item wished to be exchanged is the same price as the new item, no charge will be made.  

Alternatively, if you'd like to talk to someone from Black.co.uk, please contact us.

When contacting Customer Services, please quote:

1. Your order reference number (please refer to your Dispatch Note or Order Confirmation email or My Account)
2. The item(s) you are returning 

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How do i return an order?

If you wish to return your order, you are entitled to do so, for any reason within 30 days following delivery of the item(s).

You can obtain a full refund of the purchase price of the delivered item(s) provided that the item(s) has not been used; its tags, labels and any bindings remain fixed and intact to the item(s) and that it is returned in a resaleable condition.

If you wish to exchange your order, you are entitled to do so, within 30 days following delivery of the item(s).

If the item to be exchanged is priced below the new item, we will ask for payment of the difference either by credit card or PayPal. If the item wished to be exchanged is the same price as the new item, no charge will be made.

To return an item(s) please fill in the returns form enclosed in your package. On the returns form is a label with the address of our returns department:

Black.co.uk,
PO Box 655,
East Grinstead,
RH19 4UJ.

Attach this label to the mailing bag with the items you ordered inside (you can use the one in which we dispatched your original order) and send to us using Royal Mail Recorded Delivery.

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Will i have to sign for my delivery?

For items in your order that are over £100, a signature is required. Therefore please make sure that there is someone to sign for your parcel. If there is not, you will be able to pick up your order from your local Royal Mail Delivery Office.

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When will you despatch my order?

We will dispatch your order the same day if it is placed before 4pm (GMT).

Thereafter we will dispatch it the next day. We will dispatch your order via 1st Class Royal Mail. In the event of a postal strike we will use an alternative carrier.

Our goal is that you are satisfied with the item or items that you have ordered. In order that it gets to you, please carefully verify your delivery details at the Checkout.

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I've placed an order but have changed my mind. Can i cancel?

You are entitled to cancel your order for any reason within 7 days of purchase.

Simply upon receipt of your order, please follow the instructions here.

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How will i know when my order is on it's way?

You will receive an email from black@black.co.uk notifying you when your order has been dispatched.

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How much is UK delivery?

For orders placed for standard delivery within the UK, delivery is FREE.

  • Free Delivery orders are usually dispatched using UK Royal Mail's 1st Class service.
  • Orders over £100 will require a signature upon delivery.
  • Next Day Guaranteed Delivery - £6.95.
  • Orders must be placed before 3 pm (GMT) to be eligible for Next Day Delivery.
  • Same Day Dispatch for orders placed before 3 pm (GMT)

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