- If you wish to return your order, you are entitled to do so, for any reason within 30 days following delivery of the item(s).
- You can obtain a full refund of the purchase price of the delivered item(s) provided that the item(s) has not been used; its tags, labels and any bindings remain fixed and intact to the item(s) and that it is returned in a resaleable condition.
- If you wish to exchange your order, you are entitled to do so, within 30 days following delivery of the item(s).
- If the item to be exchanged is priced below the new item, we will ask for payment of the difference either by credit card or PayPal. If the item wished to be exchanged is the same price as the new item, no charge will be made.
UK Orders - Free Returns
To return/exchange an item(s) please fill in the returns form enclosed in your package detailing the reason for the return/exchange.
How To Generate a Free Returns Label
- We offer FREE returns on all UK orders via the Royal Mail's Tracked Returns service.
- Customers can request their tracked returns label from Black Customer Service.
- Request labels from Royal Mail - Please visit the Royal Mail Tracked Returns portal - https://www.royalmail.com/track-my-return/pick-a-retailer and search for Black.co.uk and follow the instructions.
- Request labels from Black - Please email firstname.lastname@example.org quoting your order number and we will email the tracked returns label in a pdf format.
How To Send the Item
- Once you receive your tracked returns label, attach it to the outside of the original packaging and take it to your local Post Office or Royal Mail customer service point.
- There are over 10,500 Post Office® branches or 1,200 Royal Mail Customer Service Points across the UK
- To find your nearest branch click here - http://www.postoffice.co.uk/branch-finder
To return an item(s) please fill in the returns form enclosed in your package. On the returns form is a label with the address of our returns department:
PO Box 655,
Attach this label to the mailing bag with the items you ordered inside (you can use the one in which we dispatched your original order).
Please use your country's postal service using an economy signed for service.
Alternatively, if you'd like to talk to someone from Black.co.uk, please contact us.
When contacting Customer Services, please quote:
1. Your order reference number (please refer to your Dispatch Note or Order Confirmation email or My Account)
2. The item(s) you are returning